Effective date: April 30, 2026
Last updated: April 30, 2026

This Cancellation Policy ("Policy") explains how to cancel a subscription, prepaid Credit package, Team workspace, or account on flash.ai (the "Service") operated by Alternative Data Pte. Ltd. ("Flash AI", "we", "us", or "our"). It is incorporated into our Terms of Service and should be read together with our Refund Policy and Privacy Policy. Capitalised terms have the meanings given to them in the Terms of Service.

1. Summary

  • You can cancel a subscription at any time from your Account dashboard or by emailing [email protected].
  • Cancellation stops future renewals. It does not by itself entitle you to a refund of the current billing period — refund eligibility is governed by the Refund Policy.
  • You keep access to your paid Plan’s features and any unused Credits granted by that Plan until the end of the current billing period; after that you are moved to the free Plan or, if you also close your account, your access ends.
  • Prepaid Credit packages cannot be "cancelled" once delivered: Credits are made available immediately and remain on your Account until used or expired in accordance with their terms.
  • Consumers in the EEA, the UK, and other jurisdictions with a statutory right of withdrawal may have additional cancellation rights for digital services within 14 days of purchase, subject to Section 6 below.

2. How to Cancel a Subscription

2.1 Self-service cancellation

The fastest way to cancel is from inside your Account:

  1. Sign in to flash.ai.
  2. Open Dashboard → Settings → Subscription (or Billing).
  3. Click Cancel subscription and confirm.

You will receive an email confirming the cancellation and the date on which paid access ends. If you do not receive a confirmation within 24 hours, contact [email protected].

2.2 Cancellation by email

If you cannot access your dashboard, you may cancel by emailing [email protected] from the email address registered to your Account, including your account email, the Plan name, and the last four digits of the payment card used (if any). We will action the request within two (2) business days. You remain liable for any renewal that takes place between your cancellation request and our processing of it — we will, where eligible under the Refund Policy, refund such a renewal on request.

2.3 Effect of cancellation

  • Access continues until the end of the current billing period on which you have already paid. For example, if you cancel on the 10th of a monthly cycle that runs to the 28th, paid access continues until the 28th.
  • At the end of the current billing period your Account is automatically moved to the free Plan, unless you have also requested closure of your Account (Section 7) or unless you owe outstanding amounts.
  • Any Credits granted as part of the cancelled paid Plan that remain unused at the end of the billing period are forfeited at that time, in accordance with Section 5.1 of the Terms of Service.
  • Cancellation does not delete your Account or your User Content. To delete content or close the Account, see Section 7 and our Privacy Policy.

3. Annual Subscriptions

Annual Plans are billed in a single up-front charge for a 12-month term. You may cancel an annual Plan at any time, and the cancellation will stop the next annual renewal. Unless required by applicable law or expressly provided in the Refund Policy, we do not refund the unused portion of an annual term that you cancel mid-term; you retain access to paid features and the annual Credit allotment until the term ends. Where the EU/UK right of withdrawal applies (Section 6) and has not been waived, you may instead exercise that right within the 14-day window.

4. Prepaid Credit Packages

Prepaid Credit packages are one-time purchases. Credits are added to your Account immediately on payment and are available for the period stated at checkout (typically 12 months from purchase, unless a different period is shown). Because the Credits are made available immediately, prepaid packages cannot be "cancelled" in the sense that a recurring subscription can. The Refund Policy sets out the limited cases in which we will refund a prepaid package and the EU/UK right of withdrawal that may apply.

5. Downgrades, Plan Changes, and Pauses

5.1 Downgrades

If you switch from a higher-tier Plan to a lower-tier paid Plan, the change takes effect at the end of your current billing period. We do not refund the difference for the unused portion of the higher tier. The Credit allotment of the new Plan applies from the start of the next billing period.

5.2 Upgrades

If you upgrade from a lower-tier paid Plan to a higher-tier paid Plan during a billing period, we charge the prorated difference for the remainder of that period and the new Plan’s benefits apply immediately. Your renewal date is reset to the date of the upgrade unless we expressly say otherwise at checkout.

5.3 Plan pauses

The Service does not currently offer a self-service "pause" feature. If you anticipate not using the Service for a defined period, the most appropriate action is to cancel and re-subscribe later. Any promotional discount, grandfathered price, or legacy Plan terms that applied to your prior subscription may not be available when you re-subscribe.

6. EU and UK Right of Withdrawal (Consumers Only)

6.1 Statutory right

If you are a consumer (a natural person acting outside your trade, business, craft, or profession) and you are resident in the European Economic Area or the United Kingdom, you have a statutory right to withdraw from a contract for the supply of digital content or digital services within fourteen (14) days of the contract being concluded, without giving any reason.

6.2 How to exercise the right

You may exercise the right by sending an unambiguous statement of withdrawal to [email protected] within the 14-day period. You may, but are not required to, use the model withdrawal form below:

To Flash AI — Alternative Data Pte. Ltd. ([email protected] / [email protected]):
I/We [*] hereby give notice that I/We [*] withdraw from my/our [*] contract of sale of the following service: [name of Plan or prepaid package],
Ordered on [date],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date.

6.3 Effect of withdrawal

If you validly withdraw within the 14-day period and Section 6.4 does not apply, we will reimburse all payments received from you for the cancelled service without undue delay, and in any event no later than fourteen (14) days from the day on which we are informed of your decision. We will use the same means of payment as you used for the initial transaction unless you expressly agree otherwise; in any event, the reimbursement will not result in any fees for you.

6.4 Loss of the right of withdrawal — immediate performance

The right of withdrawal does not apply, and is lost, where you have expressly consented to the supply of digital content or services beginning during the withdrawal period and have acknowledged that you thereby lose your right of withdrawal once performance has begun (Article 16(m) of EU Directive 2011/83/EU; regulation 37 of the UK Consumer Contracts Regulations 2013). When you sign up for a paid Plan or purchase prepaid Credits and you start using the Service (for example, by sending a prompt that consumes Credits, by generating an Output, by using a paid feature, or by clicking a check-box that requests immediate performance), you are taken to have given that express consent and to have acknowledged the loss of the right of withdrawal in respect of the portion of the service performed.

Where the right of withdrawal does not apply or has been lost, your cancellation rights are governed by the rest of this Policy and by the Refund Policy.

6.5 Other jurisdictions

Consumers in other jurisdictions may have additional or different rights to cancel. Nothing in this Policy limits any non-waivable statutory right you may have under the consumer-protection law of your country of habitual residence.

7. Closing Your Account

Cancelling a subscription does not close your Account. To close your Account permanently and request deletion of your User Content:

  1. Cancel any active subscription as described above.
  2. Open Dashboard → Settings → Account → Delete account, or email [email protected] from your registered email address requesting account closure.

We close the Account within thirty (30) days of the request. We delete or de-identify User Content in accordance with the retention schedule in our Privacy Policy. We retain billing and tax records for the period required by Singapore tax law (currently five years) and may retain data subject to legal hold.

Closing your Account is permanent. Conversation history, generated files, custom templates, brand voices, voice samples, and likeness assets cannot be restored once deleted.

8. Team Workspaces

8.1 Cancellation by the Team Owner

The Team Owner who pays for a Team workspace may cancel the Team subscription as described in Section 2. On cancellation, all Team Members continue to have access to the Team workspace at the paid tier until the end of the current billing period; thereafter the workspace is moved to the free tier or, if the Team Owner also closes the workspace, removed.

8.2 Removal of an individual Team Member

The Team Owner may remove an individual Team Member at any time. Removal ends the removed Member’s access to the Team workspace immediately. Content the Member contributed remains in the Team workspace under the Team Owner’s control unless the Team Owner deletes it. The removed Member retains a personal Account on flash.ai unless they also separately close it.

8.3 Departure of a Team Member

A Team Member may leave a Team at any time from their dashboard. Leaving a Team does not delete the User Content the Member contributed to the Team; that content remains under the Team Owner’s control.

9. Suspension and Termination by Flash AI

Section 17 of the Terms of Service sets out the circumstances in which Flash AI may suspend or terminate your access. Where we terminate your Account for breach of the Terms or applicable law, no refund is owed for the unused portion of a paid Plan or for unused Credits, except as required by applicable law or as expressly provided in the Refund Policy. Where we terminate your Account other than for breach (for example, because we discontinue a feature or wind down a Plan), we will provide reasonable notice and a pro rata refund or credit of the unused, unexpired portion of any paid Plan.

10. Affiliate Program

You may withdraw from the Affiliate Program at any time by emailing [email protected]. On withdrawal we will pay any commissions that have already been earned, that meet the minimum payout threshold, and that have not been forfeited under Section 12 of the Terms of Service. Cancellation of a subscription by an end-user that you referred may result in a clawback of commissions paid on that subscription as set out in the Affiliate Program Terms and the Refund Policy.

11. API Access

Cancellation of a paid Plan that includes API access ends your right to call the API at the end of the current billing period. We recommend rotating or revoking your API keys in advance. Continued use of API keys after access has ended is unauthorised access for the purposes of Section 6 of the Terms of Service.

12. Re-subscribing

You can re-subscribe to a paid Plan at any time after cancelling. Promotional pricing, grandfathered legacy pricing, or trial offers that previously applied to your Account may not be available when you re-subscribe; the Plan price and Credit allotment in effect at re-subscription will apply.

13. Failed Payments and Involuntary Cancellation

If a renewal charge fails, we may retry the charge for a limited period (typically up to seven days), notify you, and ultimately downgrade your Account to the free Plan. Section 5.8 of the Terms of Service applies. You remain liable for any unpaid amounts that relate to access already granted.

14. Changes to this Policy

We may update this Policy from time to time. If the changes are material we will provide reasonable notice (for example by email to your registered address or through an in-product banner) before they take effect. The "Effective date" at the top of this Policy reflects the latest update. Your continued use of the Service after the updated Policy takes effect constitutes acceptance of the changes; if you do not agree, you should cancel as described above.

15. Contact

For cancellation requests or questions about this Policy:

Alternative Data Pte. Ltd.
68 Circular Road, #02-01
Singapore 049422
General support / cancellations: [email protected]
Billing: [email protected]
Legal notices: [email protected]

For data-protection questions arising from a cancellation (for example, deletion of User Content) you may contact our Data Protection Officer and EU/UK Article 27 representative directly:

Financial Technology OÜ
Attn: Data Protection Officer for flash.ai
Narva mnt 5, Kesklinna linnaosa
Tallinn, Harju maakond 10117, Estonia
Email: [email protected]